Service Provision Methods, Service Termination and Refund Policy

Champa Resort outlines its accommodation service provision methods, conditions for service cancellation or termination, and refund policy. This policy explains how no-shows, early check-outs, service modifications, and any additional charges that may arise are handled.

08/10/2026 58 view

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SERVICE PROVISION METHODS, SERVICE TERMINATION AND REFUND POLICY

HOANG UYEN COMPANY LIMITED – CHAMPA RESORT

Website: www.champaresort.com.vn | Tax Identification Number: 3400344057

Email: reservation@champaresort.com.vn | Telephone: 02523 846 335

Last Updated: October 5, 2026

1. SCOPE OF APPLICATION

This policy applies to customers who book and use accommodation, resort, and related services provided by Hoang Uyen Company Limited – Champa Resort through the website www.champaresort.com.vn and the resort's online booking channels.

As Champa Resort provides accommodation services, this policy governs the methods of service provision, service termination, and refunds. It does not apply to the delivery or receipt of physical goods.

2. METHODS OF SERVICE PROVISION

Once a customer has completed a reservation and received confirmation from Champa Resort, the resort is responsible for arranging accommodation and providing services in accordance with the confirmed booking details.

Customers use the services directly at:

CHAMPA RESORT

Address: Tien An, Tien Thanh, Lam Dong, Vietnam.

The service period is determined by the check-in and check-out dates confirmed with the customer.

3. CONFIRMATION OF SERVICE PROVISION

After receiving a reservation, Champa Resort will confirm the relevant booking information with the customer by telephone, email, or other appropriate communication methods.

The confirmation may include:

Customer's name.
Check-in date.
Check-out date.
Room type.
Number of rooms.
Number of guests.
Reservation value.
Additional services, if any.
Payment, modification, or cancellation conditions.

4. SERVICE TERMINATION AT THE CUSTOMER'S REQUEST

Customers may request to cancel or terminate the use of services before the scheduled check-in time.

Cancellation or termination of services shall be handled in accordance with the booking conditions and cancellation policy communicated or confirmed by Champa Resort at the time of reservation.

Depending on the time of cancellation and the applicable conditions, customers may receive a partial or full refund of the amount paid, or the payment may be non-refundable.

5. FAILURE TO CHECK IN (NO-SHOW)

If a customer fails to check in at the confirmed time without providing notice or following the prescribed procedures for modifying or cancelling the reservation, the booking may be handled in accordance with the No-show policy applicable to that reservation.

Any payments already made by the customer will be handled in accordance with the confirmed booking conditions.

6. EARLY CHECK-OUT

If a customer checks out before the scheduled departure date, any refund for the unused portion of the stay will be considered in accordance with the booking conditions and cancellation/refund policy applicable to that reservation.

For promotional programs, special service packages, or non-refundable bookings, refunds will be handled according to the conditions communicated at the time of reservation.

7. REFUND POLICY

Where a customer is eligible for a refund, Champa Resort will process the refund using a payment method appropriate to the original transaction or another method mutually agreed upon by both parties.

The time required to complete a refund may depend on the payment method and the processing time of the bank or payment intermediary.

Champa Resort will provide assistance and notify the customer when the refund is processed.

8. CIRCUMSTANCES WHERE CHAMPA RESORT CANNOT PROVIDE SERVICES

If Champa Resort is unable to provide confirmed services due to objective circumstances or force majeure events, the resort will proactively notify the customer and cooperate in finding an appropriate solution.

Depending on the circumstances, possible solutions may include:

Changing the dates of service use.
Offering a suitable alternative service arrangement.
Refunding the amount paid by the customer for the portion of services that cannot be provided.

Such matters will be handled based on mutual agreement with the customer and applicable laws.

9. POSSIBLE ADDITIONAL CHARGES

During the use of services, customers may incur additional charges based on their actual needs or Champa Resort's policies, such as:

Early check-in surcharges.
Late check-out surcharges.
Additional guest surcharges.
Charges for additional services.
Compensation for property damage caused by the customer or accompanying persons.

Any additional charges will be communicated to the customer before or at the time they arise, depending on the actual circumstances.