Privacy Policy

Champa Resort publishes its privacy policy to inform customers about how their personal information is collected, used, stored, and protected, as well as their rights when visiting the website, contacting the resort, or making online reservations.

08/10/2026 54 view

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PRIVACY POLICY

HOANG UYEN COMPANY LIMITED – CHAMPA RESORT

Website: www.champaresort.com.vn | Tax Identification Number: 3400344057

Email: reservation@champaresort.com.vn | Telephone: 02523 846 335

Last updated: 05/10/2026

1. Purpose and Scope of Application

Hoang Uyen Company Limited (hereinafter referred to as “Champa Resort” or “we”) respects privacy and is committed to protecting customers’ personal information when they visit www.champaresort.com.vn, contact us, register, make reservations, or use services provided by Champa Resort.

This Policy sets out how Champa Resort collects, uses, stores, protects, and processes customers’ personal information when they use the website and conduct transactions with Champa Resort.

2. Information Champa Resort May Collect

Depending on how customers contact us or book services, Champa Resort may collect certain necessary information, including:

• Full name;

• Telephone number;

• Email address;

• Reservation information, including check-in date, check-out date, number of guests, and room type;

• Information relating to customers’ service requests;

• Information necessary for payment and transaction confirmation, where required;

• Correspondence, support requests, feedback, or complaints submitted by customers;

• Other information voluntarily provided by customers when using our services.

Champa Resort collects only information that is necessary and appropriate for providing, confirming, and supporting its services.

3. Purposes of Using Personal Information

Champa Resort uses customer information for appropriate purposes, including:

• Receiving and confirming reservation requests;

• Contacting customers to confirm, amend, or supplement reservation information;

• Providing rooms and services booked by customers;

• Processing payments and related transactions;

• Supporting customers before, during, and after their stay;

• Receiving and resolving feedback, requests, or complaints;

• Improving service quality and customer experience;

• Fulfilling legal obligations in response to lawful requests from competent government authorities.

Champa Resort does not use customers’ personal information for purposes inconsistent with those communicated to customers or contrary to applicable law.

4. Scope of Use and Disclosure of Information

Customer information is used only to the extent necessary for Champa Resort to provide its services.

Champa Resort does not buy, sell, or trade customers’ personal information.

Where necessary, information may be shared with relevant organizations, partners, or service providers for transaction processing, payments, customer support, or service delivery, only to an appropriate and necessary extent.

Champa Resort may disclose personal information when:

• The customer has given appropriate consent;

• Disclosure is necessary to perform a transaction or service requested by the customer;

• Disclosure is required by a competent government authority in accordance with the law;

• Disclosure is otherwise permitted or required by law.

5. Information Retention Period

Champa Resort retains customers’ personal information for as long as necessary for the purposes of collection, service provision, customer care, dispute or complaint resolution, and compliance with relevant legal obligations.

When information is no longer necessary for these purposes, Champa Resort will delete, destroy, or otherwise process it in accordance with applicable law and the actual technical capabilities of its systems.

6. Protection of Customer Information

Champa Resort is responsible for implementing appropriate measures to protect customers’ personal information against unauthorized access, use, disclosure, alteration, or destruction.

Customer information is managed and used by individuals or departments responsible for receiving, confirming, and providing services.

However, customers should note that the transmission and storage of data over the Internet cannot be guaranteed to be completely secure in all circumstances. Champa Resort will take appropriate measures, within its capabilities and in accordance with the law, to minimize information security risks.

7. Payment Information

For transactions requiring payment or a deposit, Champa Resort uses payment information only to the extent necessary to confirm and process the transaction.

Champa Resort does not proactively request confidential banking information, such as online banking passwords, OTPs, or PINs, through email, text messages, or unofficial channels.

Customers should verify the relevant information before making a bank transfer or payment.

8. Customers’ Rights Regarding Personal Information

• Be informed about the processing of their personal information in accordance with applicable regulations;

• Review, update, or correct their personal information when necessary;

• Request that their personal information be handled in accordance with their rights under the law;

• Withdraw consent where permitted by law;

• Submit complaints or feedback concerning the processing of their personal information;

• Exercise other rights provided under personal data protection laws.

Customer requests will be received and handled by Champa Resort in accordance with applicable law and the circumstances of each case.

9. Cookies and Similar Technologies

The website www.champaresort.com.vn may use cookies or similar technologies to support website functionality, remember certain user preferences, analyze website traffic, and improve the user experience.

Customers may adjust cookie settings in their browsers. Disabling certain cookies may affect some website functions.

10. Links to Third-Party Websites

The Champa Resort website may contain links to third-party websites or platforms, such as booking platforms, social networks, or payment services.

This Privacy Policy applies only to the processing of information by Champa Resort. Customers should review third-party privacy policies before providing personal information on those platforms.

11. Customers’ Responsibilities

Customers are responsible for providing accurate and lawful information when conducting transactions with Champa Resort.

Customers should safeguard their account information, email, telephone number, and authentication details, and notify Champa Resort if they discover any unauthorized use of their information or signs that their rights or interests may be affected.