TERMS AND RESTRICTIONS ON THE PROVISION OF SERVICES

HOANG UYEN COMPANY LIMITED – CHAMPA RESORT

Website: www.champaresort.com.vn | Tax Identification Number: 3400344057

Email: reservation@champaresort.com.vn | Telephone: 02523 846 335

Last Updated: October 5, 2026

1. SCOPE OF APPLICATION

This policy sets out the terms and restrictions applicable to the provision of accommodation, resort, and related services by Hoang Uyen Company Limited – Champa Resort through the website www.champaresort.com.vn and the online booking channels managed by Champa Resort.

2. CONDITIONS FOR BOOKING AND USING SERVICES

Customers wishing to use the services must provide complete and accurate information necessary for reservations, including their full name, telephone number, dates of stay, number of guests, and other relevant details.

A reservation shall only be considered complete once Champa Resort has confirmed the booking information and the customer has fulfilled the applicable payment or deposit obligations.

3. ROOM AVAILABILITY AND SERVICE CAPACITY LIMITATIONS

The provision of rooms and associated services depends on actual room availability and Champa Resort's service capacity at any given time.

During peak seasons, public holidays, Tet holidays, or special promotional programs, room availability and booking conditions may be subject to the specific policies of each program.

Champa Resort reserves the right to decline or may be unable to accept reservation requests when rooms are fully booked or actual service requirements cannot be met.

4. GUEST OCCUPANCY CONDITIONS

Customers must ensure that the number of guests occupying a room complies with the registered guest count and the conditions applicable to the selected room type.

If the actual number of guests exceeds the room's standard occupancy, Champa Resort may require the customer to pay an additional surcharge or arrange a suitable room category adjustment, subject to actual room availability.

5. CHECK-IN AND CHECK-OUT REGULATIONS

Customers must check in and check out according to the times communicated or confirmed by Champa Resort at the time of booking.

Early check-in or late check-out is subject to actual room availability and may incur additional charges in accordance with Champa Resort's policies.

6. IDENTIFICATION DOCUMENTS AND INFORMATION REQUIRED AT CHECK-IN

Upon check-in, customers are responsible for providing identification documents or other necessary information in accordance with applicable laws and Champa Resort's operational regulations.

All information provided must be accurate and lawfully held or used by the customer.

7. CIRCUMSTANCES IN WHICH SERVICES MAY BE REFUSED

Champa Resort reserves the right to refuse to provide services in the following circumstances:

• The customer provides inaccurate information or shows signs of fraudulent conduct.

• The customer fails to fulfill agreed payment obligations.

• The actual number of guests exceeds the resort's service capacity, and no suitable alternative arrangements can be made.

• The customer engages in conduct that disrupts security or public order or seriously affects other guests and resort operations.

• Other circumstances stipulated by applicable laws or previously communicated booking conditions.

8. SAFETY AND PROPERTY REGULATIONS

Customers are responsible for complying with Champa Resort's safety regulations, fire prevention and firefighting requirements, property protection rules, and internal regulations throughout their stay.

Customers are responsible for damage caused by themselves or accompanying persons to the resort's property, in accordance with applicable regulations and relevant agreements.

9. FORCE MAJEURE EVENTS

In the event of force majeure or other objective circumstances that prevent Champa Resort from providing services as confirmed, the resort will notify customers as soon as possible and cooperate with them to determine an appropriate solution.

Refunds, changes to stay dates, or other arrangements will be handled in accordance with the applicable policies and prevailing laws.

10. CONTACT INFORMATION – HOANG UYEN COMPANY LIMITED – CHAMPA RESORT

Website: www.champaresort.com.vn

Email: reservation@champaresort.com.vn

Telephone: 02523 846 335

Customers may contact Champa Resort for specific advice regarding booking conditions, guest occupancy, room availability, and restrictions applicable to individual services.

Champa Resort sincerely thanks its valued guests.