PAYMENT POLICY

HOANG UYEN COMPANY LIMITED – CHAMPA RESORT

Website: www.champaresort.com.vn | Tax Identification Number: 3400344057

Email: reservation@champaresort.com.vn | Telephone: 02523 846 335

Last Updated: October 5, 2026

1. Scope of Application

This Payment Policy applies to room reservations and service transactions provided by Hoang Uyen Company Limited – Champa Resort (hereinafter referred to as “Champa Resort”) through the website www.champaresort.com.vn and Champa Resort's official sales channels. This policy sets out the procedures for deposits, payments, transaction confirmation, and the handling of payments related to room reservations, accommodation services, and other services, depending on the specific transaction.

2. Payment Principles

Customers are responsible for paying the full value of the services and any legitimate additional charges in accordance with the information communicated and confirmed by Champa Resort. Payment methods and deadlines may vary depending on the room type, promotional program, length of stay, or specific conditions of each transaction.

3. Deposit Payment

For reservations requiring a deposit, customers must pay a deposit equivalent to 50% of the total room charges or transaction value confirmed by Champa Resort to secure the reservation.

Once Champa Resort confirms receipt of the required deposit in full, the reservation will be recorded according to the agreed details, subject to room availability and applicable conditions.

If a customer fails to pay the deposit within the specified period, Champa Resort reserves the right to release the room hold or decline to guarantee room availability under the original request.

4. Payment of the Remaining Balance

The remaining 50% of the room charges must be paid by the customer upon check-in at Champa Resort.

Customers may pay the outstanding balance in cash or by bank transfer using the payment details provided by Champa Resort at the time of the transaction.

Any additional expenses incurred during the stay or use of services shall be paid according to actual usage and Champa Resort's applicable policies.

5. Payment Methods

Champa Resort accepts payment methods announced or instructed at the time of the transaction, including:

• Bank transfers to the official bank account details provided by Champa Resort;

• Cash payments at the reception desk or to a department authorized by Champa Resort to receive payments;

• Other payment methods, if available, which will be clearly communicated to customers before or at the time of the transaction.

Customers are responsible for verifying the accuracy of the bank account details and recipient information before making a transfer.

6. Payment Confirmation

Payments are recorded based on transaction information, bank transfer receipts, payment receipts, invoices, or other valid forms of confirmation.

Customers are advised to retain their payment documents until they have completed their use of the services.

For bank transfers, customers should provide transaction details or supporting documents when necessary so that Champa Resort can verify and confirm the payment.

7. Changes to Transaction Value

If a customer requests changes to the stay dates, room type, number of guests, or booked services, the total transaction value may change depending on room availability, prevailing rates, and applicable conditions at the time of modification.

Champa Resort will notify the customer of any increase or decrease in the amount payable before confirming the requested changes.

Any additional payment or refund of the difference, where applicable, will be processed in accordance with the agreement between the parties and the policies applicable to the transaction.

8. Reservation Cancellation or Modification

Reservation cancellations, modifications, and the handling of payments or deposits already made shall be governed by the reservation policy, cancellation and modification policy, and the specific conditions of the promotional program or rate selected and confirmed by the customer at the time of booking.

Where a promotional program or rate is subject to non-refundable or restricted refund conditions, these conditions will be communicated to the customer at the time of booking.

9. Customer Responsibilities

Customers are responsible for verifying the guest's name, check-in date, check-out date, room type, number of guests, transaction value, deposit amount, and payment conditions before confirming a reservation.

Customers must provide accurate payment information and independently verify the payment recipient before making a bank transfer.

Champa Resort does not require customers to disclose banking passwords, one-time passwords (OTPs), PINs, or other confidential bank account information via email, text messages, or unofficial communication channels.

10. Responsibilities of Champa Resort

Champa Resort provides the necessary payment information and records payments made by customers in connection with their transactions.

Champa Resort reconciles payment records and handles payment-related matters based on supporting documents, transaction information, and actual reservation records.

If any discrepancy or payment-related issue is identified, Champa Resort will cooperate with the customer to verify the information and determine an appropriate resolution.

11. Contact Information

HOANG UYEN COMPANY LIMITED – CHAMPA RESORT

Address: Tien An, Tien Thanh, Lam Dong, Vietnam

Website: www.champaresort.com.vn

Telephone: 02523 846 335

Email: reservation@champaresort.com.vn

Champa Resort is committed to providing clear and transparent payment information and assisting customers throughout the transaction process in accordance with its published policies and applicable laws.